RETURN AND REFUND POLICY

Last Updated: July 3, 2026

At DAILS, each of our pieces is handcrafted and undergoes strict quality control before being shipped. Our commitment is to offer high-quality products and provide a transparent and satisfactory shopping experience.

By making a purchase through our website, the customer agrees to the terms set forth in this Return and Refund Policy.

1. RETURN REQUEST PERIOD

We accept return requests within fourteen (14) calendar days following the date on which the order was delivered.

Once this period has expired, unfortunately, we will not be able to accept returns or issue refunds.

2. REQUIREMENTS FOR A RETURN TO BE APPROVED

For a product to be eligible for return, it must meet all of the following conditions:

• It must not have been used.
• It must be in perfect condition.
• It must retain its original packaging.
• It must include all accessories, manuals, and items provided with the product.
• It must not have any damage, stains, breaks, modifications, or signs of use caused by the customer.

All returned products will be inspected by our team before the return is approved.

DAILS reserves the right to reject any return request that does not meet these conditions.

3. NON-RETURNABLE PRODUCTS

For reasons of hygiene, safety, personalization, and due to the handcrafted nature of our products, we do not accept returns or refunds for:

• Personalized or made-to-order products.
• Products specially made for an individual customer.
• Products purchased during promotions, clearance sales, or final sales (“Sale” or “Clearance”).
• Gift Cards.
• Used products.
• Burned products.
• Washed products.
• Products that have been modified or altered in any way.
• Products showing damage caused by improper use.

4. DAMAGED PRODUCTS OR INCORRECT ORDERS

If an order arrives damaged during transit or the customer receives a product different from the one ordered, the customer must contact us within forty-eight (48) hours of delivery.

The request must be submitted by email and include:

• Order number.
• Clear photographs of the product.
• Photographs of the exterior and interior packaging.
• A detailed description of the issue.

Our team will evaluate each case and, where applicable, may offer one of the following solutions:

• Product replacement.
• Full refund of the amount paid.
• Store credit for future purchases.

DAILS may request additional information before making a final decision.

5. RETURN REQUEST PROCEDURE

To initiate a return, the customer must send a request by email to our customer service team including:

• Order number.
• Full name.
• Reason for the return.

Once the request has been approved, DAILS will provide shipping instructions by email, including the applicable return address.

Returns sent without prior authorization will not be accepted.

6. INSPECTION OF RETURNED PRODUCTS

Once the product is received, our team will inspect it to verify that it meets all the conditions established in this policy.

If, during the inspection, it is determined that:

• the product has been used;
• it has been damaged;
• it has been altered;
• it is incomplete;
• or it does not meet any of the established requirements,

the return will be rejected, and the product may be shipped back to the customer, who will be responsible for the applicable return shipping costs.

7. REFUNDS

If the return is approved, the refund will be processed using the same payment method used for the original purchase.

Once DAILS issues the refund, the time required for the funds to appear in the customer’s account will depend exclusively on the customer’s bank or payment service provider.

This process generally takes between five (5) and ten (10) business days, although it may take longer in some cases.

8. SHIPPING COSTS

Original shipping costs are non-refundable.

The customer will be responsible for the costs associated with shipping the returned product.

Only when the return is the result of an error by DAILS (defective product, product damaged during transit, or incorrect item shipped) will the company assume the applicable costs associated with the replacement or return.

9. PRODUCT EXCHANGES

Exchanges are subject to product availability at the time the returned item is received and inspected.

If the requested replacement item is unavailable, DAILS may offer:

• an equivalent product;
• store credit for future purchases;
• or a refund, as applicable.

10. ORDER CANCELLATION

Orders may only be canceled before they have been prepared for shipment or handed over to the shipping carrier.

Once an order has been shipped, it cannot be canceled, and any request must be handled through the return procedure established in this policy.

11. GEOGRAPHIC SCOPE

DAILS currently ships only within the United States.

This policy applies exclusively to purchases made for delivery within the United States.

12. CONTACT

If you have any questions regarding this Return and Refund Policy, wish to initiate a return, or need assistance with an order, you may contact our customer service team using the email address provided on our website.

We will be happy to assist you throughout the process.

13. CHANGES TO THIS POLICY

DAILS may update or modify this Return and Refund Policy at any time to reflect operational, commercial, or legal changes.

The version published on the website will be the version in effect at the time of purchase.

By making a purchase from DAILS, the customer acknowledges that they have read, understood, and accepted this Return and Refund Policy.